Re-Engineering A Scheduling System For The Effective And Efficient Utilization Of Resources
...Aqib Mehmood Khan
0009SBSB0806
Msc (IT)
(Dissertation submitted in partial fulfilment for the degree of
Master of Science in Information Technology)
School of Technology & Management
University Of East London
Acknowledgements:
I would like to express my gratitude to my research supervisor, Mr. Nigel Kermode, whose expertise, understanding, and patience, added considerably to accomplish this achievement. I appreciate his vast knowledge and skills. He always helped and encouraged me.
Also, I am grateful for suggestions, comments and contributions from Mr. A Ryder (Director) and Miss. Julia Dobychina (PA) Geeks On Wheels London Limited. I would like to thank my friends and colleagues who have always been there for help and advice.
Finally, I would also like to thank my family for the support they provided me through my entire life. In particular, I must acknowledge my father, without his love, encouragement and financial assistance; I would not have finished this Dissertation.
Table of Contents
Chapter 1: Introduction: 8
1.1 Research Question: 8
1.2 Introduction to Business Process: 9
1.2.4 Need to Redesign the Business Processes: 10
1.3 Selecting amongst the best TQM or BPR: 10
1.4 Selection of Business Process Reengineering: 11
1.5 Methodology: 11
1.6 A Case Study of Geeks on Wheels: 12
1.7 Implementation of BPR on Scheduling Process: 12
1.8 Data Flow Diagram for Scheduling Process: 12
1.9 Selection PHP & MYSQL: 13
1.10 Prototype website for Scheduling Process: 13
1.11 Efficiency Improvement Estimation: 13
Chapter 2: Literature Review: 14
2.1 Business Process Re-engineering (BPR): 14
2.1.1 History of Business Process Reengineering: 14
2.1.2 Definition: 15
2.2 Objectives of Business Process Reengineering: 16
2.2.1 Project Infrastructure: 17
2.2.2 Competition:...
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