Quality Management
...Soumya Suram
ssoumyareddy@gmail.com
INDEX
Abstract
ABSTRACT
In today's world Project Quality Management is of utmost importance in ensuring that project deliverables meet certain quality standards so as to ensure that all project outputs are ready/fit for use.
It is the management of the processes of the performing organization that determine quality policies, objectives, and responsibilities so that project will satisfy the needs for which it is undertaken.
The basic principles for the Quality Management philosophy of doing business are to satisfy the customer, satisfy the supplier, and continuously improve the business processes.
In this knowledge paper I would discuss about how quality management came into picture, how it is useful for various projects, why should it be employed, and various activities of quality management (quality planning, quality assurance, quality control), total quality management, six sigma.
INTRODUCTION:
One of the most important issues that businesses have focused on in the last 20-30 years has been quality. As markets have become much more competitive - quality has become widely regarded as a key ingredient for success in business.
Producing products of the required quality does not happen by accident. There has to be a production process which is properly managed. Ensuring satisfactory quality is a vital part of the production process.
A frequently used definition of quality is “Delighting the customer by fully meeting their needs and expectations”. These may include performance, appearance, availability, delivery, reliability, maintainability, cost effectiveness and price. It is, therefore, imperative that the organization knows what these needs and expectations are. In addition, having identified them, the organization must understand them, and measure its own ability...
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