Problem Soultion: Global Communications
...GC, this paper focuses on alternatives to moving domestic call centers to India and Ireland in order to save face for the company and ensure future success of the organization. GC should be able to reach an agreement with the Union, the majority of its current workforce, and the satellite provision partner while not only maintaining the current customer base, but also expanding both domestically and internationally. The strategic plan would inevitably include initial downsizing and layoffs in order to provide short-term cost reduction. The long-term implications will be explored, all negative consequences and risks will be assessed and researched, and the goals and strategic objectives will be revisited over and over again. The goals and objectives will, most importantly, be communicated at all levels of the organization and to all key stakeholders.
Situation Analysis
Issue and Opportunity Identification
GC is facing economic pressures from rising competition in the telecommunications industry. There are many International companies competing for business worldwide in providing local and long-distance services. Cable companies have begun to tap into the telecommunications industry market through package deals including home computers, television and phone services. Competition in the U.S. has spurred a decrease in rates and plans offered, which cuts into profits as well. Many people in the business community speculate whether or not the telecommunications industry will bounce back, or transition into a new, evolved technological powerhouse.
GC failed to involve the Union in strategic planning operations, which tarnished the relationship between the two organizations. The Union has now vowed to voice opposition to GC publicly and lawfully. The Union works for the employees that they represent, and will do everything possible to ensure jobs and...
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