Problem Solution-Global Communications
...of Phoenix
December 4th 2007
MBA500
Problem Solution: Global Communications
Global Communication (GC) was struggling to survive, when telecommunications industry was under tremendous economic pressure. Global communications came up with two solutions to survive the issue. One was to introduce new services and the other was to implement cost cutting measures, resulting in job cuts and reduction of salary to employees. This had created dissatisfaction among GC employees and had impacted the image of the company, who always projected employees as their back bone.
This document gives an idea about the issue and opportunity associated with the financial turmoil in GC, their stake holders perspective, alternate solutions based on the benchmarking research, analysis to identify an optimal solution for the current issues, the risks and mitigation plan associated with implementing the optimal solution, and how to define and measure the metrics for the effectiveness of optimal solution.
The three solutions considered in optimal solution analysis were Business Intelligence implementation, identification of new services and cross training. Based on the end state vision and optimal solution analysis, BI solution is considered the best because it is a comprehensive solution and can remediate issues associated with multiple areas of GC. Every solution implementation has its own risks; the table on risk provides the risks associated with all the solutions and the corresponding mitigation plan. The overall implementation of BI solution takes approximately 32 weeks. Based on the implementation tasks, both technical and business teams need to invest significant amount of time in identifying the business case for solution,...
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