Problem Solving In Training Programs
...commanding market share of more than 70 % in Electrical Switches & sockets market. They are well known for high quality of their products both domestically and internationally.
The company has three state of the art manufacturing plants which manufacture electrical switches, sockets, low voltage circuit breakers and cables. The head office is located at Maharagama and the company has a distribution network which has spread throughout the island. Each of these distribution points, offices and factories are interconnected via a VPN (Virtual Private Network).
Orange Electric is one of the early set of companies to move in to implementing an ERP system in Sri Lanka in year 1999. With the change of business processes the company management has decided to upgrade the system with new functionalities. This was done after analyzing new requirements and future opportunities.
II. Recognizing the problem
There were numerous irregular behaviors observed in the organization after the migration to the new system. Most of those observations were directly related to the business process of the company.
• Daily productivity reduced
It has been identified that after implementing the system there was no delay in physical production of goods. However there is a significant delay in recording the information in the system it terms of
- Entering material issues / receipts
- Production order completing
- Reporting operations
Due to this although the produced goods are there in the warehouses company couldn’t release those to customers using the system, hence manual systems needed to be used which lead to a serious drop in productivity.
• Day to day activities got delayed
o Supplier Payments
o Financial statements
o Purchase receipts
o Invoicing
...
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