Offshore Outsourcing
...6
Purpose of the Study..
...8
Research Questions
.9
Definition of Terms
9
Limitations of Study
.....10
CHAPTER 2: LITERATURE REVIEW
..
.11
Introduction
.
..
11
Why India?
14
Identification of Functions to Outsource
..14
Economic Impact
.18
Advantages and Disadvantages
..
.19
Current Off-shoring Political Climate
..
...
..20
CHAPTER 3: METHODOLOGY
..
23
Data Collection Method .
.
.
. 23
Data Analysis Method ..
..
24
CHAPTER 4: DATA ANALYSIS
..
25
Introduction
..
25
Opportunity Identification Process
.
27
Financial Impact
.
39
CHAPTER 5: SUMMARY, CONCLUSIONS, AND RECOMMENDATIONS
42
Summary
.42
Conclusions
44
Recommendations
45
REFERENCES
..47
LIST OF FIGURES
Figure Page
1 Guidelines For Answering Filter Questions
.. 28
2 Opportunity Identification Decision Tree
... 29
LIST OF TABLES
Table
1 Outsource/Off-shore Filter 1 Questions and Ranking ..
. 30
2 Outsource/Off-shore Filter 2 Questions and Ranking .
.. 31
3 Outsource/Off-shore Other Questions and Ranking ..
... 31
4 Summary Good/Strong Candidate Composite Score ..
. 38
5 Annual Financial Impact Per Functional Transfer Equivalent (FTE) and Per 100 FTE's
.
.
39
CHAPTER 1: DEFINITION OF PROBLEM
Background Statement
The Business Process Outsourcing (BPO) market is relatively young and growing at a rapid pace. Forrester Research estimates...
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