Mutlitcutural Workforce
...changes inside Worldwide Telecommunications, Inc. It will be proven that a multicultural workforce will benefit teamwork and communications within Worldwide Telecommunications, Inc. The twenty-first century may best be remembered for the globalization of large companies and closer interpersonal relationships among a multicultural workforce. Cultural changes are imminent; however, educating personnel towards cultural competence, teamwork, and communication will amount to huge profits for a large company and richer personal experiences.
The globalization of telecommunications and industry poses many important challenges for organizations to remain competitive. “At the same time it is recognized that in a multicultural society there is real value in organizations diversifying their workforce and encourage knowledge sharing” (Al Mousa & Jones, 2006, p.119). The very basis of Worldwide Telecommunications, Inc. is to be able to communicate globally to diverse ethnic, linguistic, and cultural populations. Traditionally, American business did not experience multiculturalism. However, corporate executives recognize that there is a growing trend toward culturally diverse workforces, which leads to success (Cox, 1993). It is important to focus on the challenges and opportunities associated with a multicultural workforce.
In a recent poll, 81% of respondents said that it is somewhat or very important to hire employees of different races, cultures, and backgrounds in the workplace, as stated by The American Council on Education. Implementing a diverse workplace is becoming a goal for most employers because they do not want to be perceived as discriminating against other cultures or races. Affirmative Action laws have been put into place to force companies to become more diverse. There are exorbitant costs associated with failure to provide a supportive social environment...
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