Mba530 - Problem Solution: Riordan Manufacturing
...issues and the identification of opportunities for corporate betterment. The perspectives of all key stakeholders will be examined prior to the formation of an overall problem statement summarizing the primary issues that require solutions. Possible alternative solutions will be formulated and analyzed for effectiveness against the overall end-state vision of Riordan. Following this analysis, remaining alternative solutions will be analyzed for potential risks and consequences.
Ultimately, an optimal solution for Riordan Manufacturing will be formulated in addition to a concise, measurable and time-effective implementation plan which will be evaluated for its results with the understanding that such an evaluation will necessitate a reevaluation of the optimal solution.
Problem Solution: Riordan Manufacturing
Riordan Manufacturing is a global manufacturer of plastics primarily serving automotive, aircraft, appliance, and soft drink industries. Over the past 10 years, the company has experienced difficulty bringing itself out of a financial slump. Despite taking steps to alleviate issues with poor customer service and lackluster sales, the company still suffers financially. The majority of those problems have been exacerbated by the poor adaptation of a new customer relationship management system in which customer relations are handled by teams consisting of salespeople, engineering specialists, and customer service representatives.
Tensions among employees have escalated with the emerging cases of inequality with pay scales and issues with unfair group rewards. Additionally, a number of employees have expressed dissatisfaction with the company’s lackluster challenges opportunities. Employee morale is low, job satisfaction is low, and employee turnover is at an all time high. Corporate leaders seek immediate improvements in employee morale, incentives...
View Full Essay
