The Matrix Of Change:
...efforts suffer from low success rates, due in part to a lack of tools for managing the change process. The Matrix of Change can help managers identify critical interactions among processes. In particular, this tool helps managers deal with issues such as how quickly change should proceed, the order in which changes should take place, whether to start at a new site, and whether the proposed systems are stable and coherent. When applied at a medical products manufacturer, the Matrix of Change provided unique and useful guidelines for change management.
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Table of Contents
Abstract
The Need for a Change
The Landscape of Change
How the Matrix Works
Use of the Matrix at MacroMed
Building the Matrix of Change
Step 1 - Identify Critical Processes
Step 2 - Identify System Interactions
Step 3 - Identify Transition Interactions
Step 4 - Survey Stakeholders
Interpreting and Using the Matrix: Implications for Change Management
Feasibility: Coherence and Stability
Sequence of Execution: Where to Start and When to Stop
Location: Greenfield and Brownfield Sites
Pace and Nature of Change: Fast or Slow, Incremental or Radical
Stakeholder Evaluations: Strategic Coherence and Value Added
Determining the Net Value Added
The Problem of Prediction in Complex Systems
Lessons Learned at MacroMed
Conclusions and Next Steps
Appendix
References
Footnotes
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The Need for a Change
One school of change management argues that old practices must be "obliterated" and new processes designed from scratch to fully leverage new technologies and business realities. In practice, few managers have the luxury of re-designing their processes or organizations from "clean sheet of paper" - people, equipment and business knowledge cannot be so easily scrapped. Furthermore,...
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