Managerial Etiquette
...manager. Among the many responsibilities of a manager, managing people demands a high level of expertise and professionalism. The manager's manners, which include business etiquette, protocols, codes of conduct, communication and interpersonal skills, and adherence to internal and external policies and procedures, dramatically influence managerial success. Managerial manners are essential aspects in successful interviewing, hiring, motivating, and evaluating.
The Manager's Manners
In today's rapidly changing workplace, the manager has a variety of challenges. Successfully overcoming these challenges offers the manager increased earning potential, additional career opportunities, and a greater sense of accomplishment. Companies want to hire men and women who can effectively manage others. According to three independent studies, 85% of professional success depends on "people-skills" and the rules of corporate etiquette. (Mitchell, 1996, p.43) The manager's ability to effectively supervise is inherently linked to his or her communication and interpersonal skills.
In the business world, rank and titles imply managerial responsibility, mirroring a military structure. Those of rank must demonstrate both people-skills and business etiquette in order to meet the three responsibilities of interviewing and hiring a candidate, motivating an employee, and evaluating an employee's performance. These responsibilities require a manager to adhere to the internal written and unwritten codes of conduct, generally accepted business protocol, as well as policies and procedures required by external influences.
Manners in the context of business etiquette "demonstrate that you possess self-control, that you are civilized, and that you care about and are capable of respecting others… etiquette and good manners set out the ‘grammar' of social interaction." (Fox, 2001, p.9)...
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