Kudler Organizational Behavior
...success in the marketplace can be evaluated in various ways whether by assessing pertinent data or by evaluating their policies and practices. This paper will review Kudler Fine Foods, a virtual organization, by identifying its apparent culture and describing its organizational structure. The leadership style at Kudler will be also identified based on organizational performance. Lastly, this paper will identify several internal and external events that could drive change at Kudler.
An organizations' culture is "a system of shared values, assumptions, beliefs, and norms that unite the members of an organization" (Gomez-Mejia & Balkin, 2002, p.108). Kudler Fine Foods' (KFF) mission is to provide consumers the finest selection of gourmet foods, wines and other related culinary needs. One of the high priorities at KFF relates to customer relations, therefore, each employee receives extensive training and must attend development programs in order to meet the company's customer service standards which is to serve customers' courteously and with knowledge. KFF's compensation philosophy is that highly satisfied employees lead to highly satisfied customers. The company offers a pay scale above market and an employee recognition program for outstanding employees. Such reward programs as Associate of the Month and Discretionary Spot Bonuses are awarded to employees based on short term performance. Store Associate of the Year and Company Associate of the Year, are awarded to employees based on annual performance. The company provides an Employee Handbook outlining employee benefits, conduct, policies and rules. Behavior such as drug use, violence, lying and insubordination are deemed unacceptable. The handbook also contains a strict dress code in which employees must abide. An employee's appearance can influence what customers think about the company, therefore, personal...
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