Knowledge Management
...Management System within a London Based International Law firm
Written By: Randolph Nairn
Student Nº: M217307
Contents
Abstract
Chapter 1 Introduction
1.0 Introduction
1.1 Confidentiality
1.2 The Firm
1.3 The firms Services
1.4 Recent Developments
1.5 Introduction Summary
Chapter 2 - Research Methodology
2.1 Research Philosophy
2.2 Research Strategy
2.2.1 Researchers Involvement
2.2.2 Sample Selection
2.2.3 Primary Data Collection
2.2.4 Secondary Data Collection
2.2.5 Theoretical Framework
2.2.6 Gaining Access
2.3 Credibility of findings
2.3.1 Reliability
2.3.2 Validity
2.3.3 Generalisability
2.4 Research Ethics
2.4.1 Access
2.4.2 Confidentiality/ Anonymity
2.4.3 Informed Consent
3.0 Summary
Chapter 3 Literature Review
3.1 Introduction
3.2 Contextual Study - What is Strategy?
3.3 IT Strategy within the legal services industry
3.4 Strategy formulation within legal IT
3.4.1 Establishing strategic positioning
3.4.2 Analysing local requirements
3.4.3 The Legal Grid
3.5 Introduction to knowledge management
3.6 What is Knowledge?
3.7 Background
3.8 Previous Research
3.9 Definition of Knowledge Management
3.10 Benefits of Knowledge Management
3.11 The Challenges of KM?
3.11.1 Allowing Technology to Dictate KM
3.11.2 KM Is Not Static
3.11.3 What technologies can support KM?
3.11.4 Knowledge Management & Corporate Culture
3.12 Three models of Knowledge Management
3.13 Knowledge Management within the legal service industry
3.13.1 The precedent bank
3.13.2 The legal storeroom
3.13.3 Work product retrieval
3.13.4 On screen prompts
3.13.5 Know Who Systems
3.14 Summary
Chapter 4 - Analysis
4.1 Introduction
4.2 Set the context - What is the firms present and future IT strategy
4.3 LEA...
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