Knowledge Management
...7
INTRODUCTION TO KNOWLEDGE MANAGEMENT 8
Defining Knowledge Management 11
Perspectives On Knowledge Management 11
The 24 Drivers of Knowledge Management 15
Emergent Themes in Knowledge Management 18
Knowledge Management and Information Management 19
What Knowledge Management Is Not About 21
VALUE PROPOSITION OF KNOWLEDGE MANAGEMENT 26
CHALLENGES IN KNOWLEDGE MANAGEMENT 32
Issues in Knowledge Management 34
KNOWLEDGE MANAGEMENT & INFORMATION TECHNOLOGY 37
KM & IT: Inter-dependency 37
The ICT Contribution 38
IT Innovations in KM 42
THE 10-STEP KNOWLEDGE MANAGEMENT ROAD MAP 44
Step 1: Analysing the Existing Infrastructure 45
Step2: Aligning Knowledge Management And Business Strategy 47
Step 3: Design The Knowledge Management Infrastructure 53
Step 4: Knowledge Audit and Analysis 59
Step 5: Designing the KM Team 62
Step 6: Creating the KM System Blueprint 65
Step 7: Developing the Knowledge Management System 70
Step 8: Prototyping and Deployment 71
Step 9: Manage Change, Culture and Reward Structures 72
Step 10: Evaluate Performance, Measure ROI & Refine KMS 73
KNOWLEDGE MANAGEMENT AND SECURITY 78
CASE STUDIES 82
1. Knowledge Management in Rolls Royce (Aerospace industry) 82
2. Knowledge Management Strategy Development at ITSA 85
3. Knowledge Management Systems at Centrelink 91
4. Enabling Knowledge Management @ the ABS 98
PRIOR RESEARCH IN THE FIELD (EXCERPTS) 105
Research observations on KMS 105
Top 10 Issues in Knowledge Management (quoted by survey) 108
BIBLIOGRAPHY 109
ACKNOWLEDGEMENT
We would like to thank SCMHRD, for giving us the opportunity to delve into the area of Research and Reporting with the help of this white paper. We are also thankful to the college for providing us with necessary facilities and resources to efficiently go about our project.
We express our sincere gratitude to our project guide,...
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