Kerzner Equipment Research
...Highly effective organizations rely on the efficiency and productivity of high performance teams working together to achieve strategic business goals. Having a thorough understanding of the dynamics of teams—how they work together as a pool of diverse skills, knowledge, abilities, and personalities—will allow organizations to accomplish maximum effectiveness from their teams’ efforts.
Kerzner Office Equipment (KOE), a manufacturer and retailer of high-end office furniture and equipment, is recognized as one of the 10 best local firms to work for in South Carolina. However, a recent layoff of about 300 employees adversely affected the morale of the organization (Gray & Larson, 2005, p. 374). The recently hired CEO, focused on turning the organization around, decided to make its upcoming 10th anniversary into a big company-wide event to boost employee morale and strengthen corporate values. With that purpose, he appointed Amber Briggs, a human resource specialist, to carry out the planning and execution of the celebration. A task force of 14 employees from different departments was assigned to contribute to this project. Ms. Briggs has the major responsibility of converting this group of people into a high performance team in order to take this project to a successful completion.
This paper will examine, by using a benchmarking approach, how KOE could compare and contrast the challenges and dilemmas of working with teams and learn from some leading organizations that have been faced with similar circumstances. The organizations presented in this research provide details on clearly apparent issues when working with teams. This benchmark lends some insight into KOE’s current situation and offers some best practices that can lead to improved use of high performance teams to allow the company to continue working on reaching its business goals....
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