Gap Analysis: Riordan Manufacturing
...of Phoenix
Gap Analysis: Riordan Manufacturing
Riordan Manufacturing is experiencing challenges with issues which are leading to employee dissatisfaction. "By improving decision making, knowledge management, employee needs and coordination, workplace communication has a significant effect on organizational performance." (McShane & Ginlow, 2005). Riordan Manufacturing needs to consider all possible issues and motives to ensure that the best decisions are made with regard to their company, their employees and their workplace. Dissatisfied employees and declining sales are pushing Riordan Manufacturing to strategize and evaluate the company in order to retain key employees and also grow and regain market share. In order to do this, there are issues that need to be addressed and dealt with. Riordan Manufacturing is trying to determine what their primary issues are how they can focus and change the reward system and what needs to be done to retain their key employees.
Situation Analysis
Joe Lee, CEO and chairman of the board of Darden Restaurants, Inc., the largest casual-dining restaurant company in the world is quoted saying: "I have a lot of thoughts about management, but at the core of my thoughts is to operate with integrity and fairness. Treat people fairly and give them an environment that they can work in and trust. If you do that, you then can take care of your business objectives and your employees' needs and everybody can win." (Kreitner & Kinicki, 2004).
Issue and Opportunity Identification
One of the largest issues facing Riordan is their lack of agreement about primary issues. Each of the senior management feels they know the solution to the problems they are facing, which is to "throw" money at their employees. According to the survey completed by the employees at Riordan, they feel that "the overall package is good" and that...
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