...ASSIGNMENT PART A JAMAL ATHUMAN 2008/09 MBA FULL TIME STUDENT NUMBER PG/TAUGHT 8032254 6th NOVEMBER, 2008 The fundamentals of operation management Team up with customer Effective resources utilization Managing Complexity (value) Directing the organisation Creating base for future innovations “Know-how is a key resource for business, and know-how management is a potential lever for competitive advantage” Conclusion Through the above objectives operation will create a competitive edge which will enable the organisation to acquire flexibility, speed, quality and variability which are the main element in customer satisfaction. Leading edges of operation management The practice should not be to maximise consumption, consumer choice, or consumer satisfaction, but to maximise quality of life. Environmental protection “The availability of suitable waste disposal sites and costs of waste disposal are important consideration for business and public” Globalization Corporate social responsibility Technological Awareness “...productivity of the organisation depend both on the technology available and how is managed” Knowledge management Conclusion How these factors affect basic objectives of operations can be explained by the diagram below Example of operation Electronic Industry e.g. Nokia In such industry goods are made to specification using high volume, low costs, with high variety but mass selling products. Competitive advantages can only be achieved through technological improvement, which is incorporated within the product itself as well as in the production and production controls. There is the need to develop new product regularly and modify the exiting one as technology, customer needs and competitor’s product change. *Service industry e.g.* Audit Firm These offer audit and other consultancy services such as recruitment and...
