Emotional Intelligence And Conflict Management
...Gaurav Khanna (08FT-145)
Mahesh Kakani (08FT-153)
Malay Shah (08FT-154)
Mudita Jain (08FT-158)
Pradeep Hari (08FT-162)
Contents
Introduction 3
Methodology 11
Data Analysis 20
Limitations 24
Appendix 25
Reference 28
Introduction
Emotional Intelligence
Emotional Intelligence (EI) is the mental ability that provides emotional sensitivity to an individual. EI plays a vital role in conflict resolution. It enables individuals to perceive rational behind any idea or perspective and, thereby, helps in resolving conflicts. The paper emphasizes on orienting the conflict resolution practitioners in the principles of EI.
Emotional Intelligence (EI) is one’s ability to detect and manage emotional cues and information. People who know their emotions and are good at reading others’ emotions may be more effective in their jobs. It is a relatively new area of psychological research. The definition of EI is constantly changing.
EI refers to an assortment of non-cognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressure.
EI is composed of five dimensions:
1) Self-awareness-being aware of what you are feeling.
2) Self-regulation-the ability to manage your own emotions and impulses
3) Self motivation-the ability to persist in the face of setbacks and failures
4) Empathy-the ability to sense how others are feeling
5) Social skills-the ability to handle the emotions of others
Let us see each of these five dimensions in detail:
1. Self Awareness: Self awareness means recognizing a feeling as it happens. The ability to monitor feelings from moment to moment is crucial to psychological insight and self-understanding. People with greater certainty about their...
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