Best Of The Best
...by
Balaji Ganapathy
Rajasree R
TATA Consultancy Services Ltd.
Corporate Learning Centre, Trivandrum
Contents
1.0 Introduction Who is the BEST of the BEST? 1
2.0 Criterion for Evaluation A Closer look at TBEM 2
2.1 TBEM Criteria Purposes 2
2.2 TBEM based Business Excellence Goals 2
2.3 Core Values and Concepts 2
2.4 TBEM Framework 2
2.5 TBEM Structure & Characteristics 2
3.0 Categories & Scoring 10
3.1 Categories 10
3.2 Scoring 11
4.0 Insights from the Industry Indian Organisations 14
4.1 Leadership Tata Chemicals Ltd., Tata Steel, TCS 14
4.2 Strategic Planning Tata Motors, Tata Steel, TCS 17
4.3 Customer & Market Focus Indian Hotels, TCS 19
4.4 Measurement, Analysis & Knowledge Management 21
- Tata Honeywell Ltd., TCS
4.5 Human Resource Focus Tata Motors, TCS 23
4.6 Process Management Tata Metaliks, Tata Power, TCS 25
5.0 Insights from the Industry International Organisations 29
5.1 Leadership Southwest Airlines, Nissan 29
5.2 Strategic Planning
Southwest Airlines, Los Alamos National Bank 31
5.3 Customer & Market Focus Motorola 34
5.4 Information, Analysis & Knowledge Management 36
5.5 Human Resource Focus CISCO 39
5.6 Process Management Boeing 40
6.0 Conclusion The Road Ahead 41
7.0 References 42
1.0 Introduction Who is the BEST of the BEST?
"When all the pieces come together, not only does your work move toward towards greatness, but so does your life. For in the end it is impossible to have a great life unless it is a meaningful life. And it is very difficult to have a meaningful life without meaningful work. Perhaps, then, you might gain that rare tranquility that comes from knowing that you've had a hand in creating something of...
View Full Essay
